Cluster Director of People & Culture

Qualifications

Qualifications & Experience

• Previous experience as a Director of Human Resources
  
• Professional HR certification (SHRM-CP, SHRM-SCP, or equivalent)
  
• Bachelor's degree in Human resources, Business Administration, or related field
  
• Previous experience in Kenya desirable
  

Skills & Attributes

• Self-confident, creative and proactive, able to prioritize and make effective decisions. Excellent interpersonal and communication skills, both written and verbal
  
• Ability to build strong relationships, interact and influence others at all levels of the organization
  
• Ability to gauge talent and a candidate's potential fit within in the company
  
• Highly organized and able to prioritize and meet deadlines.
  
• Computer literacy a must, with a strong knowledge of Microsoft Office suite essential
  

Key Responsibilities

• Partner with the Cluster and Unit General Managers and Executive Committees on all strategic People & Culture matters.
  
• Develop and execute the annual Cluster People & Culture Business Plan aligned with business priorities.
  
• Provide expert advice on P&C policies, employment matters, organisational effectiveness and Kenyan Labour Law.
  
• Use P&C data and analytics to identify trends and support informed business decisions.
  
• Ensure compliance with Fairmont and Accor standards, company policies and applicable legislation.
  
• Lead, coach and develop the P&C team to deliver a high-quality service to both hotels.
  
• Lead the colleague engagement and culture strategy, fostering a high-performance, inclusive and collaborative workplace.
  
• Champion Fairmont and Accor values, DE&I, ethical conduct and professional standards.
  
• Drive colleague communication, engagement and recognition initiatives.
  
• Monitor colleague feedback and engagement survey results and ensure appropriate action plans are implemented.
  
• Promote colleague welfare, well-being and a positive employee experience.
  
• Oversee colleague facilities, benefits and engagement activities in line with brand standards.
  
• Lead the cluster talent strategy covering recruitment, internal mobility, succession planning, leadership development and career growth.
  
• Build a strong internal talent pipeline while ensuring access to external talent where required.
  
• Ensure effective recruitment, selection, onboarding and orientation processes.
  
• Identify critical roles and maintain appropriate succession plans.
  
• Lead learning and development initiatives to strengthen leadership, technical and service capabilities.
  
• Guide leaders on performance management, development plans and career progression.
  
• Oversee appraisal, promotion and transfer processes to ensure consistency and fairness.
  
• Lead employee relations, grievance, disciplinary and misconduct processes, ensuring fairness, consistency, confidentiality and legal compliance.
  
• Provide guidance and coaching to leaders on employee relations and workplace matters.
  
• Ensure employment practices comply with company policies, Kenyan Labour Law and statutory requirements.
  
• Maintain appropriate colleague records, documentation and P&C reporting.
  
• Manage relationships with relevant government and regulatory authorities where required.
  
• Lead workforce planning and ensure staffing structures support business requirements and approved budgets.
  
• Review the appropriate mix of permanent, contract, casual and outsourced colleagues.
  
• Oversee compensation and benefits, salary reviews and benchmarking to ensure competitiveness and fairness.
  
• Monitor leave liability and payroll costs.
  
• Oversee payroll and P&C systems to ensure accurate, timely and compliant processing.
  
• Ensure organization structures, job descriptions and staffing levels remain aligned with business needs.
  
• Champion a strong health, safety and colleague well-being culture across both hotels.
  
• Oversee workplace safety programmes and ensure compliance with applicable requirements.
  
• Promote initiatives that support colleague welfare and a safe, respectful and supportive workplace.
  
• Oversee effective P&C operations across both hotels, ensuring consistent and efficient delivery.
  
• Maintain strong working relationships with management, colleagues, Accor representatives, external partners and relevant authorities.
  
• Represent management in employee-related matters and disputes through a professional and transparent approach.
  
• Adapt P&C strategies and practices in response to business, industry and organizational changes.
  
• Perform other reasonable duties consistent with the scope and seniority of the role.
  
• Adhere to all Fairmont, Accor and hotel policies, procedures and brand standards.
  
• Demonstrate professionalism, integrity, confidentiality and respect at all times.
  
• Promote teamwork, collaboration and a positive colleague environment.
  
• Comply with health, safety, security and sustainability requirements.
  
• Support the delivery of an exceptional luxury guest experience through effective people leadership.