Collections Associate, Retail Credit

Person Specifications

• A Bachelor's Degree from a recognized University.
  
• At least 3 years' continuous working at officer levels in debt management preferably a bank out of which two years must be in credit department.
  
• Good business communication (written and verbal) skills.
  
• Strong negotiation and good interpersonal skills with the ability to interact with all levels of personnel within and outside the Bank.
  
• Proficiency in the use of computers - MS office, relevant banking software.
  

• Monitor allocated accounts on a daily basis and instituting timely corrective measures to avoid delinquency.
  
• Contact clients in default to ensure repayments are received.
  
• Ensure the set collections targets and flow rates are met.
  
• Analyze paid up debts and recommending closure of the accounts.
  
• Implement set strategies and methodologies to reduce volume of past due accounts and write offs.
  
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
  
• Review processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
  
• Maintain MIS related relating to performance of the accounts and escalates trends for inputs in policy improvement and product development.
  
• Work with solicitors during the litigation.