Conflict Resolution Officer (P)

Conflict Resolution Officer (P)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued.

Organizational Context and Scope

The Office of the Ombudsperson (OOM) serves as an independent function to address employment-related problems of staff members. It operates in accordance with the standards of practice and code of ethics of the International Ombudsman Association: “independence, neutrality, and impartiality, confidentiality, and informality.” The role of the Ombudsperson is to mediate in conflicts of any nature related to conditions of employment, administration of benefits, managerial practices, as well as professional and staff relations matters. As a dispute resolution practitioner, the Ombudsperson provides assistance in the informal resolution of conflicts and other issues and monitors trends and emerging issues. The Ombudsperson office acts as an Alternative Dispute Resolution (ADR) resource for staff members who may also wish assistance with respectful workplace environment issues. The purpose of the Ombudsperson function is to be a mechanism that helps IOM staff to be treated fairly, advocating civility and mutual respect as the most appropriate avenue to successful problem-solving, preventing conflict from escalating and improving staff productivity and morale.

Role

Under the direct supervision of the Deputy Ombudsperson, the Conflict Resolution Officer will provide technical support to the Ombudsperson programme; in particular, in a specific region, including but not limited to case management, research, preparation of statistics, reports and presentations.