Contact Centre Agent

Qualifications

• A fresh graduate (Degree) in any field
  

Key Competencies and Attributes

• A fast learner
  
• Effectively bilingual (English and Swahili) to better handle all calls.
  
• Presenting and Communicating information- Speaks fluently, speaks eloquently with confidence and responds quickly to customers' expectations with feedback which projects credibility.
  
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external).