CRM, Systems and Data Specialist

Education

• Bachelor's degree in data science, statistics, information systems, computer science, marketing, business administration or a related field.
  

Experience

• At least 3-5 years' professional experience in CRM administration, development, data management, analytics, or a related systems role.
  
• Demonstrated experience in a digital environment, including digital fundraising, digital marketing, e-commerce or customer/donor relationship management.
  
• Hands-on experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot, Mailchimp, Brevo, Active Campaign or similar.
  
• Experience managing CRM integrations with websites, donation/payment platforms, email/marketing automation and other digital systems.
  
• Experience building reports and dashboards from CRM and fundraising data.
  
• Strong experience in data analysis, segmentation, campaign performance analysis and donor/customer behavior analysis.
  
• Experience coordinating system or digital development projects with external suppliers and internal stakeholders, including requirements gathering, testing and delivery.
  
• Experience with Power BI, Tableau or equivalent business intelligence tools.
  
• Experience with statistical analysis; machine learning or predictive analytics is an asset.
  
• Experience with donor lifecycle management, retention, reactivation, upgrade and lifetime value analysis.
  
• Experience with API-based integrations, data migration, data cleansing and system implementation.
  
• Experience with digital analytics tools such as Google Analytics/GA4 and campaign tracking/attribution.
  
• Experience supporting payment and online donation platforms.
  
• Experience working across multiple teams, countries or culturally diverse environments.
  
• Experience in fundraising or the non-profit/humanitarian sector.