Customer Care Agent

As a Customer Care Agent, you are the first point of contact for international brands. You will deliver great customer experiences across voice, chat, email, and social media channels.

• Help & Support: Answer incoming customer inquiries and resolve issues on the first contact whenever possible.
  
  

• Problem Solve: Use client tools, scripts, and CRM platforms to accurately record and troubleshoot issues.
  
  

• Deliver Quality: Meet simple daily quality standards for customer satisfaction (CSAT) and handle times.
  
  

• Keep Growing: Engage in continuous paid training, coaching, and team-building sessions to sharpen your skills.
  

• We hire for attitude and train for skill. You don't need years of BPO experience to succeed here.
  
  

• Education: KCSE Certificate minimum (Diploma or Degree is a plus).
  
  

• Communication: Excellent spoken and written English with a clear, confident tone and great active listening skills.
  
  

• Tech Savvy: Comfortable using computers, typing accurately, and navigating CRM systems.
  
  

• Resilience: A calm, empathetic mindset when handling challenging or angry customers.
  
  

• Flexibility: Readiness to work flexible rotational shifts (including night shifts, weekends, and holidays).
  
  

• Experience: 0–2 years in customer service, retail, or hospitality (Fresh graduates are strongly encouraged to apply).