Customer Care Assistant

Minimum Requirements

• Bachelor’s Degree in Public Relations / Communications or Business Management
  
• Two (2) years experience in a busy organization
  
• Basic accounting knowledge and experience in digital / social media marketing is an added advantage
  

• Implementing the Society’s Customer Service Charter.
  
• Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement.
  
• Assist in developing and implementing member Retention Strategies that run throughout the year
  
• Provide formal advisory perspectives to ensure the organization is customer centric.
  
• Ensure an orderly and organized front office
  
• Handle telephone operating duties
  
• Provide feedback to the organization on all customer concerns.
  
• Ensure prompt dispatch of documents received at the reception to other departments for action.
  
• Handle the customer complaints & compliments register
  

Job Competencies

• Excellent communication skills.
  
• Basic SACCO product awareness.
  
• Good interpersonal skills
  
• Passion for customer service