Customer Care Grade 6

1. Served in the grade of Assistant Reception Officer grade 5 for a minimum period of three (3) years;
   

OR

1. Diploma in any of the following fields: Customer Service, Public Relations, Hospitality Management, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
   
2. Certificate in computer application skills; and
   
3. Shown merit and ability as reflected in work performance and results.
   

1. Manning the customer care desk;
   
2. Distributing presidential speeches;
   
3. Receiving and ushering VIPs/guests during state functions and national days’ celebrations and commemorations;
   
4. Distributing presidential speeches;
   
5. Maintaining daily record of visitors’ details;
   
6. Profiling visitors; maintaining good ambience in the reception area;
   
7. Responding to visitors’ queries and telephone inquiries;
   
8. Recording and confirming visitors’ appointments; receiving, guiding and directing visitors to designated offices and areas;
   
9. Issuing visitors passes; implementing the seating plan; and
   
10. Tagging VIP seats during official and state functions.