Customer Care Manager - Africa (French Speaker)

Requirements

• Bachelor's Degree
  
• Perfect command of French and English, both spoken and written.
  
• Good and quick understanding of customer needs
  
• Highly organized, capable of working independently and managing time effectively
  
• Strong prioritization skills, with the ability to work effectively under pressure
  
• Based in Nairobi, Kenya, or a member of the East African Community (EAC)
  

• Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needs
  
• Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources
  
• To be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projects
  
• Collaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.