Customer Care Manager

Must Have

• Passion for software products
  
• Fluent in French and English both spoken and written
  
• Strong business acumen and understanding of customer needs
  
• Highly organized, with the ability to work autonomously and manage your time effectively
  
• Strong priority management skills, with the ability to thrive under pressure
  
• Minimum academic requirement of a Bachelor's degree
  
• Based in Nairobi, Kenya or be a member of the East African Community (EAC)
  

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
  
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
  
• Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
  
• Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion