Customer Care/ Marketing Representative

Qualifications and skills

• Minimum Certificate or Diploma in Customer Service, Marketing, Communication, Business Administration or a related field.
  
• Excellent communication in English and Kiswahili.
  
• Strong customer service, interpersonal and organisational skills.
  
• Computer literacy and familiarity with social media marketing.
  
• Ability to follow up enquiries and work towards agreed enrolment targets.
  
• Admissions, customer care, sales or marketing experience is an added advantage.
  

Responsibilities

• Respond to enquiries in person, by phone, email, WhatsApp and social media.
  
• Explain courses, entry requirements, fees and study modes accurately.
  
• Guide applicants through applications and admissions.
  
• Follow up prospective students and maintain accurate records.
  
• Support recruitment campaigns, outreach and college events.
  
• Assist with social media content and programme promotion.
  
• Handle complaints professionally and refer issues appropriately.
  
• Report on enquiries, follow-ups and recruitment outcomes.
  
• Maintain confidentiality and a professional college image.
  

Use the link(s) below to apply on company website.

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• Customer Care / Marketing Representative