Customer Experience Assistant

Closed for applications

Posted: 13 May 2026

Apply by: 22 May 2026

Expired

Location

Contract Type

The overall purpose of this job is to receive and provide assistance to guests in the hospital in
line with established customer service standards.

Requirements

▪ Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public

Relation /Customer Service / Business Management or equivalent qualification from a

recognized institution.

▪ Computer Literate.

▪ Minimum of (four) 4 years’ relevant experience.

▪ Experience in a hospital environment is an added advantage

a) Receive guests as the first point of contact for visitors into the Hospital and provide them

with information;

b) Receive, attend to and escalate client complaints and follow-up on actions to ensure closure;

c) Log in customer feedback into the online system;

d) Check the log sheet to ensure every team member has put in the expected hours;

e) Provide training on customer service to departments on need basis;

f) Conduct monthly customer service loyalty scores by compiling the analysis to ensure each

department has met the set standard;

g) Carry out regular audit on telephone etiquette;

h) Participate in marketing and CSR activities; and

i) Any other responsibilities that may be assigned to the jobholder by the supervisor from time

to time.

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