Customer Experience (CX) Specialist

Qualifications:

• 5+ years in a supervisory role in a high-volume hospitality setting.
  
• A degree or diploma in F&B or any other related course
  
• Exceptional communication & interpersonal skills-you love engaging with guests and teams!
  
• Confident in service recovery, coaching, and driving sales.
  
• Energetic, sales-driven, and committed to excellence.
  
• Flexible availability for late nights, weekends, and public holidays.
  

• Guest Engagement:
  
• Ensure a seamless and delightful guest journey-from warm welcome to fond farewell.
  
• Gather feedback and encourage guests to share their experiences through Google reviews.
  
• Team Leadership & Influence:
  
• Lead by example with a strong on-floor presence.
  
• Motivate, mentor, and coach team members in real time to elevate service standards. Operational Excellence:
  
• Collaborate with shift managers and kitchen teams for smooth, efficient service.
  
• Proactively resolve issues during high-volume shifts and special events.
  
• Sales & Upselling:
  
• Drive revenue by actively promoting Artcaffé's delicious offerings through upselling.
  
• Boost sales during peak hours and events.
  
• Brand Representation & Growth:
  
• Confidently represent Artcaffé at events, building strong guest relationships.
  
• Foster loyalty that keeps guests coming back for more!
  
• Reporting & Insights:
  
• Submit weekly reports on guest feedback, wins, and team performance.