Customer Experience Manager

• Excellent verbal and written communication skills.
  
• Strong leadership, coaching, and team management abilities.
  
• High emotional intelligence, empathy, and professionalism.
  
• Strong problem-solving and conflict resolution skills.
  
• Ability to analyze patient feedback and implement service
  
• improvement strategies.
  
• Strong organizational and decision-making abilities.
  
• Ability to work collaboratively with multidisciplinary teams and external stakeholders.
  

Requirements

Minimum Qualifications

• Bachelor's Degree in Healthcare Management, Business Administration, Communications, or a related field.
  
• Minimum five (5) years’ relevant experience, with at least two (2) years in a leadership role in an organization of similar size.
  
• Strong understanding of customer service principles, patient engagement, and service recovery processes.
  
• Knowledge of hospital operations, patient care workflows, and healthcare compliance standards.