Customer Service Consultant

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a business-related field from a recognized University.
  
• 2 years’ experience in branch operations.
  
• Excellent customer service skills.
  
• Excellent communication skills with exceptional interpersonal and relationship management skills.
  
• Have the passion and commitment to deliver quality service.
  
• Sound knowledge of bank’s customer service standards.
  
• Self-motivated and team player.
  
• Demonstrated integrity and ethical standards.
  

• Logging of customers complaints into National Care, tracking for resolution and ensure closure within 48 hours.
  
• Effective custody and safe keeping of customer cheque books and debit cards.
  
• Compliance with KYC in the release of cheque books and debit cards to customers.
  
• Ensure all revenue due to the Bank from the printing of mini statements and issuance of counter leaves is fully recovered.
  
• Assist in the achievement of Branch business growth targets.
  
• Assist in the cross – sell activities for the Branch.
  
• Respond to customers queries and advise customers on various products.
  
• Filing of correspondence documents.
  
• Assist in the delivery of account opening documents to accounts operations and confirmation that the
  
• same has been accurately captured.
  
• Assist in the quick opening of accounts,
  
• Directing customers to relevant sections for completion of transactions.
  
• Pro-active Queue management to enhance the image of the Bank.
  
• Responsible for management of the Branch cheque deposit box, and retrieval of cheques deposited therein.
  
• Assist customers in filling Bank forms, and any other assistance they may require.
  
• Pro-active ATM lobby Management.
  
• Ensure compliance to KYC in all dealings with customers.
  
• As a member of the customer service team, assist in all functions allocated within the department.
  
• Receipt and processing of customer instructions.
  
• Migration of New and Existing Customers to digital platform.
  
• Any other duties as may be assigned by Management from time to time.