Beauty + 1 more
Description
Customer Service Representative (English & French)
On site: Nairobi
Who We’re Looking For
🔎 Fluent in French (C1 – written & spoken)
🔎 1+ year experience in customer service or similar roles
🔎Excellent communication and problem-solving skills
🔎Able to multitask and thrive in a fast-paced environment
🔎Flexible and ready to work shifts
🔎Comfortable taking a medium typing speed test
🔎Proactive, independent, and eager to make a difference
Perks You’ll Love
🔝 Transport allowance
🔝Collaborative, growth-oriented work environment
🔝Incentives of $100–$150 USD for hitting your KPIs
What You’ll Be Doing:
✅ Handle calls and live chats like a pro.
✅ Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.
✅Use templates to speed up responses and keep everything accurate.
✅Keep the conversation flowing across 92 chats per day on average.
✅Solve customer issues related to orders, accounts, and products, making every interaction positive.
✅ Take calls in English and French, offering solutions like refunds or replacements when needed.
✅Keep accurate records and work closely with your team to meet goals and exceed expectations.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.