CUSTOMER SERVICE - FREIGHT FOWADING

Qualifications & Skills

• Diploma or Degree in Logistics, Supply Chain, or related field.
  
• Minimum 2–3 years' experience in freight forwarding or customer service (preferred).
  
• Good understanding of shipping documentation (HBL, MBL, LOI, DN, etc.).
  
• Strong communication, coordination, and follow-up skills.
  
• Ability to work under pressure and meet strict deadlines.
  
• Excellent attention to detail and problem-solving skills.
  
• Proficiency in MS Office and freight forwarding software
  

Personal Attributes

• Customer-focused with a positive attitude.
  
• Highly organized and proactive.
  
• Strong interpersonal and teamwork abilities.
  
• Professional, reliable, and committed to accuracy.
  

Joining: Immediate

Shipping Line Coordination Duties

1. Track shipments and liaise with shipping lines for earlier connections and updates.
   
2. Request shipping line invoices and verify accuracy before processing.
   
3. Present invoices for payment approval and follow up on payment status.
   
4. Follow up on pending, delayed, or missing invoices and credit notes.
   
5. Dispute incorrect invoices and track resolution.
   
6. Manage account reconciliations with various shipping lines.
   
7. Assist customers with any shipping line–related issues or documentation needs.
   
8. Support overseas and local agents with shipping line processes and queries.
   
9. Prepare and share relevant shipping line performance and operations reports.
   

Other responsibilities include:

A. Agent Allocation

• Nominate load port agents based on customer confirmation
  regarding shipments.
• Ensure timely communication with overseas agents for
  smooth coordination.

B. Job Creation & Documentation

• Create jobs in the system as per shipment requirements.
  
• Follow up with agents for draft documents.
  
• Share draft House Bills of Lading (HBL) with customers
  for review and approval.
• Manage draft confirmation and ensure accuracy before
  finalization.

C. Pre-Alerts

• Follow up with agents to obtain all shipment documents
  (MBL, HBL, Delivery Notes) once the vessel sails.
• Ensure timely circulation of pre-alerts to customers
  and internal teams.

D. Letter of Indemnity (LOI) Management

• Prepare LOI formats as per shipping line requirements.
  
• Send LOI templates to customers for printing on company
  letterhead.
• Share completed LOIs with shipping lines for Through
  Bill of Lading (TBL) conversions.