Customer Service Officer - Eldoret

SKILLS AND COMPETENCIES

• Basic Underwriting skills and product knowledge.
  
• Customer service skills.
  
• Good Communication Skills.
  
• Computer Literate.
  

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications:

• Degree preferably insurance.
  

• Enforce underwriting controls.
  

• Ensure clean and accurate data capture.
  
• Timely preparation of quotations and follow up.
  
• Debiting of premiums and processing of policy documents within set timelines.
  
• Processing and checking of underwriting Documents.
  
• Issuing & signing of Motor Certificates and Yellow cards.
  
• Ensure that work is done within the set standards of service and TAT.
  
• Give quality customer service to all clients.
  
• Safe keeping of security documents.
  
• Daily scanning and indexing of mails.
  
• Initiating motor valuation and follow up.
  
• Adherence to the credit control policy.
  
• Follow up renewals and ensure maximum retention of profitable accounts.
  
• Timely processing refunds and follow up.
  
• 100% Adherence to the authority matrix.
  
• Ensure registry is fully maintained, orderly and up to date.
  
• Ensure compliance of AML and PEP guidelines.
  
• Ensure cross sale and up sale opportunities are maximized.
  
• Perform any other duties as may be required by the management.