Customer Support & Operations Assistant

1. POSITION SUMMARY

• Location: Westlands, Nairobi
  

• Position Type: Full-time (Junior Level)
  

• Working hours: Monday to Friday, 9:00 AM – 5:00 PM
  

• Remuneration: Ksh 30,000 – 45,000 per month (depending on experience)
  

• Reporting to: Senior Operations Staff (with oversight from Managing Director)
  

2. ROLE OVERVIEW

• We are a growing distributor of premium baby products seeking a reliable and detail-oriented Operations & Customer Support Assistant.
  

• In this role, you will primarily support customer communication and order processing for our D2C (Direct-to-Consumer) business, ensuring a smooth and positive experience for every customer. In addition, you will assist with day-to-day operational tasks such as order fulfillment, packing, and delivery coordination.
  

• As part of a lean and dynamic team, you will play a key role in maintaining accurate operations and supporting the efficient flow from customer inquiry to delivery. This is a junior-level position with strong potential for growth based on performance and reliability.
  

• Education: Minimum Certificate or Diploma in Business Administration, Communication, or a related field.
  

• Language: Fluency in English and Kiswahili (both written and spoken) is essential.
  

• Technical Skills: Basic Excel skills (e.g., data entry, use of formulas such as SUM, ability to follow existing templates) are required.
  

• Attention to Detail: High level of accuracy in handling orders and processing data to minimize errors.
  

• Reliability: Strong sense of responsibility, ability to follow instructions accurately, and consistent attendance.
  

• Teamwork: Ability to follow instructions from the Senior Staff and work collaboratively in a small team environment.
  

• Fresh graduates and career starters are encouraged to apply.
  

4. WHAT WE OFFER

• Opportunity to work with a globally recognized brand in the mother and baby care industry.
  

• Medical benefit: Basic outpatient cover provided.
  

• Order Processing: Accurately enter customer orders into the system and verify payment confirmations (M-Pesa, etc.).
  

• Fulfillment & Packing: Pick, inspect, and pack products with care, ensuring all promotional materials (stickers, etc.) are included as per instructions.
  

• Logistics Coordination: Arrange shipments with delivery riders and provide customers with regular delivery status updates.
  

• Administrative Support: Assist with inventory counts (stocktaking), basic data entry, and other related duties to ensure smooth daily operations.