Debt Collection Field Team Leader - Meru

What you will need:

• Degree/Diploma in Business Administration or related field.
  
• Excellent communication and interpersonal skills.
  
• Strong analytical & problem-solving skills.
  
• At least four years of relevant experience.
  
• Ability to adapt quickly and work independently.
  
• Fluent in English and Swahili.
  
• Good leadership skills
  
• Loyalty and Integrity
  

• Providing leadership to team members by communicating team goals, motivating, and addressing their issues
  
• Providing support to agents to ensure they can deliver
  
• Assisting with induction and training for Debt Collection new hires
  
• Drive strong performance management in the team through clear communication on performance expectations
  
• Identifying training needs, preparing training materials and recommending trainings that require external trainers
  
• Develop strategies to promote team members adherence to debt collection policy and performance goals
  
• Conduct team meetings to update members on changes in processes, target achievements and expectations.
  
• Monitoring and training on usage of call center tools in the department and company’s ERP System
  
• Addressing issues raised by customers who visit the office
  
• Follow up with customers to fulfilment of their contractual obligations
  
• Generate and share detailed reports about team performance
  
• Submit suggestions on debt collection process improvements
  
• Any Other duties assigned