DFS Operations Officer (Card)

Academic Qualification(s):

• University Degree in Business administration, or equivalent; or Advanced Diploma in Accounting, Finance, Economics or Business-related field.
  
• HR Department Doc
  
• Have a minimum of One (1) Year relevant work experience in a commercial bank, thorough knowledge of Banking Procedures.
  
• Thorough knowledge of banking prudential guidelines pertaining to account opening and KYC requirements.
  
• ACIB/AKIB/CPA and/or other banking professional qualifications would be an added advantage
  

• To manage the operations of card transactions, reconciliations, and postings thereof.
  
• Manage Customer Service issues, by responding to and following up on enquiries from branches and call center by email and telephone.
  
• Responsible for identifying and reporting potential and actual Money Laundering Risk related to prepaid cards, including suspicious transactions in accordance with the laid down AML policies & procedures.
  
• Disputes: Solving of Credit Cards ON –US Transactions, Credit Cards Top Dispute, Prepaid Cards
  
• Transactions, Family Pay Mobile Transactions and Card Paybill disputes.
  
• Support Card Business in Credit Card income postings.
  
• Posting: Prepare batches/entries for posting on the various items identified Visa Cash and POS reconciliations.
  
• Support closure of Audit recommendations in cards Operations.
  
• Attend and participate in DFS Operations meetings as may be called by the manager.
  
• Ensure compliance with Family Bank’s Policies and Procedures while executing your roles.
  
• Daily monitoring: monitor and maintain an up to date position of all the Assets and Liability accounts assigned to you and monitor respective trial balance for accurate reporting.
  
• Balancing, reconciliation for posting items: Balancing of all control accounts assigned to and reconciliation of outstanding items posted in the system.
  
• Training –Ensure to learn on all areas relating to DFS Operations.
  

General Administration.

• Propose/ review amendments to Procedures for efficiency and effectiveness of settlement, reconciliations of cards suspense accounts.
  
• Handover / Takeover as team members proceed on leave.
  

Cost Control.

• Liaison with ICT and other Departments to ensure smooth operation of work
  
• Liaise with service providers e.g. Interswitch, Kenswitch, Mastercard and Visa on complaints from branches,
  
• Preparation of quarterly Mastercard/visa certificates within the stipulated timelines.
  
• Any other operational duty as may be assigned by the management