Dispatcher

Position requirements:

• Certificate in EMT-Basic or Intermediate
  
• Valid BLS and ACLS certificates
  
• Valid EMT Licence
  
• At least two years of experience in Emergency Medical Dispatch
  
• Microsoft Office proficiency
  

• Maintain functionality of radio and emergency communication systems.
  
• Allocate tasks and coordinate ambulance crew activities during shifts.
  
• Receive and triage emergency calls for appropriate response.
  
• Track ambulance locations to ensure safety and route efficiency.
  
• Liaise with hospitals during patient transfers and coordinate event coverage.
  
• Guide ambulance crews in case of route or operational challenges.
  
• Ensure ambulance equipment is restocked after use.
  
• Manage rescue billing and process Letters of Undertaking (LOUs).
  
• Compile and submit shift rescue reports.
  
• Dispatch ambulances and record rescue details accurately.