Endpoint Engineer

• Bachelor’s degree in Computer Science, Information Technology, or related technical field
  
• Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.
  
• At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.
  
• 5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.
  

PROJECT PLANNING:

• Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.
  
• Develops cost/time estimates.
  
• Documents discussion and agreements.
  

TECHNICAL REQUIREMENTS: Works with systems engineers to understand technical requirements.

DESIGN/DEVELOP: Integrates solutions with other applications and platforms outside the framework.

MAINTENANCE:

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
  
• Develops strategies to manage the frequency of appropriate support package/patch application.
  
• Monitors health of systems and provides appropriate recommendations, when required.
  

ADMINISTRATION:

• Coordinates and validates activities.
  
• Manages user access to, systems, servers, and files.
  
• Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
  
• Installs, configures and maintains system hardware and software components.
  
• Maintains tracking and configuration documentation and plans.
  
• Supervising the installation of system upgrades and service packs.
  
• Determines if inactive accounts should be deleted.
  
• Administers Storage Area Network (SAN).
  

PERFORMANCE MONITORING:

• Supervises the monitoring procedures and evaluates problems identified by team members.
  
• Ensures that capacity workload modeling and availability analysis is performed.
  
• Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
  
• Reviews performance and control reports.
  
• Recommends settings changes to the operating system to improve performance and reliability.
  
• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
  

TESTING:

• Leads or provides technical direction for the planning, designing, and execution of testing efforts.
  
• Ensures that tests evaluate all possible impacts on the current infrastructure or application.
  

CONTINUOUS IMPROVEMENTS:

• Recommends performance metrics.
  
• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
  

SYSTEM JOB SCHEDULING:

• Translates business and technical requirements to develop automation specifications that span more than one business area.
  
• Updates job schedule based on current priorities and special handling requests.
  
• Ensures reliability and availability of platforms.
  
• Schedules maintenance and repairs.
  

COMPUTER OPERATIONS:

• Coordinates production job processing.
  
• Ensures that maintenance procedures are executed.
  
• Updates job schedule based on current priorities and special handling requests.
  
• Operates computer hardware systems and related peripheral equipment.
  
• Monitors systems on a 24x7 schedule.
  
• Performs maintenance procedures.
  
• Validates input and output data for completeness and accuracy.
  
• Analyzes job processes and recommends improvements.
  
• Reviews historical data for trend analysis.
  

PRODUCTION SUPPORT:

• Coordinates problem resolution among team members.
  
• Documents, monitors, reports, and manages the resolution of systemic issues.
  
• Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.
  
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  
• Documents problem status and resolution.
  
• Develops checklists and scripts for resolving routine problems.
  

SECURITY:

• Works with IT Security, where needed, in investigations and/or audits of systems.
  
• Analyzes audit trails to detect systematic security violations.
  
• Reports security issues when appropriate.
  
• Ensures security requirements are adhered to.
  

BUSINESS CONTINUITY:

• Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.
  
• Performs data image archiving.
  
• Performs off-site storage procedures.
  
• Verifies that system backups run successfully.