Closing: Mar 29, 2024
This position has expiredPublished: Mar 6, 2024 (2 months ago)
Job Requirements
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Job Summary
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Qualifications:
- A Diploma or Bachelor's Degree in business, or a related field is preferred.
- Proven experience in field debt collection or a related industry.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent negotiation skills.
- Results-oriented with a focus on meeting debt collection targets.
Responsibilities
Qualifications:
- A Diploma or Bachelor's Degree in business, or a related field is preferred.
- Proven experience in field debt collection or a related industry.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent negotiation skills.
- Results-oriented with a focus on meeting debt collection targets.
- Work in conjunction with the debt Managers in identifying the potentially risky clients and conducting Field Visits on them depending on the severity of their delinquency.
- Utilize various skip tracing techniques and strategies to collect personal information of customers with outstanding debts.
- Conduct a skip-trace on the delinquent accounts and identify where they can be traced- their Place of employment or Residence.
- Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
- Negotiate for clearance of arrears/default with clients depending on the interaction in the Field.
- Daily update Individual Field Portfolio records – that is repayments made, Promises to pay made, demand notices sent, accounts recommended for repossession, accounts repossessed from.
- Ensure demand notices for debtors who did not keep their Promises to pay from the interaction in the field are sent in a timely manner as per policy.
- Conduct repossessions on defaulted accounts as per plan.
- Contact customers with balances and negotiate payment terms and schedules.
- Minimize objections to payment and suggest available customer-friendly payment options.
- Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
- Offer clients several payment options and arrange for the prompt repayment of balances.
- Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
- Follow up on all outstanding debts for difficult customer accounts that have defaulted in liaison with the respective account manager and debt manager.
- Handle disputed issues and negotiate to bring payment within the agreed terms.
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