Field Operations Manager

Required qualifications, experience and certifications

• Master's degree preferred, in economics, business administration, public administration, international development or related field
  
• Computer Skills: Demonstrates effective computer skills, including use of Microsoft Office Suite (including advanced Excel capability), Microsoft Power BI and various software applications and databases used in analytical work
  
• Formal qualification in project management or data analytics
  
• Kaizen/Lean Six Sigma or other Continuous Improvement certification desirable
  
• Demonstrated ability to tailor complex analysis and presentation of data & research to the needs of a variety of users
  
• 5 years’ experience in project management of business and technical change implementation.
  
• 5 years’ experience in detailed business and data analysis
  

Preferred Experience, Knowledge and/or other Qualifications

• Expert at MS Office application suite including Microsoft PowerPoint and MS Project.
  
• Expert at using MS Excel including Pivot Tables, to acquire and run desktop data analysis.
  
• Confident working in PowerBI and other data analytic platforms.
  
• Familiar with Big Data analytical tools, techniques, and methodologies to harvest, aggregate, normalize, and draw analytical insight.
  
• International Development: Strong knowledge and understanding of humanitarian industry (relief, development, and advocacy), including how INGOs operate in the global and local contexts.
  
• Experience in complex business analysis, data mining and statistics.
  

Languages, travel and working arrangement's

• Ability to travel internationally up to 20% of the time.
  
• Remote work environment with expectations for early morning and/or late evening availability.
  
• Remote work environment with expectations for early morning and/or late evening availability.
  
• English with either Spanish, French or Portuguese desirable
  

Project Management & Coordination (30%)

• Provide end to end project management of specific Global Field Operations Initiatives.
  
• Collaboratively engage with, and work with key GFO stakeholders across the Global Centre and Regions to solve complex problems and ensure completion of project deliverables.
  
• Identify risks hindering achievement of GFO priorities and GFO contributions to Our Promise and identify and support implementation of solutions.
  
• Support and participate in local-to-global coordination mechanisms.
  
• Lead and/or participate in Big Rocks and other priority initiative coordination groups.
  

Data Analysis, Research and Reporting (30%)

• Support Global Field Operations senior leadership decision-making by synthesizing, analysing and presenting real time data to support decision-making.
  
• Link diverse data sets and draw out insights to help GFO leadership better understand operational dynamics, issues and possible solutions.
  
• Develop briefings, recommendations and guidance documents as required.
  

Simplification & Business Process Improvement (10%)

• Identify opportunities to streamline business processes and simplify operations.
  
• Identify processes, systems, procedures to be stopped, paused or eliminated.
  
• Identify Key Performance Indicators – in terms of business and process benefits – that drive performance and ensure continual improvement.
  

Knowledge Management & Learning (30%)

• Track implementation of GFO priorities
  
• Support coordination and implementation of key performance metrics such as PQSR, Strategy Scorecards and other Our Promise Phase III metrics.
  
• Review and revise and recommend enhancements to current GFO managed metrics to ensure learning, agility and alignment to Our Promise Going Further.
  
• Select, develop and recommend to Senior Director new metrics and data that will enhance Global Field Operations in decision making.
  
• Maintain GFO WV Central Site.
  
• Develop GFO KM strategy and in coordination with key GC teams ensure a coordinated approach to KM that drive innovation, informed decision-making, and continuous learning.