Front Office and Admissions Assistant

Requirements

• Diploma/Degree in Office Administration/ Secretarial
  
• Studies/ Front Office Management or Customer Service Management.
  
• Minimum of 3 years of relevant experience in front office, admissions, or customer service roles.
  
• Excellent communication, interpersonal, and customer service skills.
  
• Proficiency in MS Office and database management.
  
• Ability to multitask, prioritize, and work professionally in a busy front office environment.
  

Method of Application

• Welcome and register visitors, clients, officials, and guests, maintaining accurate records. Listen to client queries or concerns, provide support, follow up on satisfaction, and escalate unresolved issues.
  
• Monitor and respond to emails professionally, forward messages to relevant departments, and follow up on pending communications.
  
• Answer phone calls courteously, provide accurate information, record messages, and ensure timely communication with clients.
  
• Assist with new learner registration, opening day procedures, and parent orientation, including documentation and guidance.
  
• Schedule placement assessments, coordinate with teachers, communicate with parents, and maintain assessment records.
  
• Support learner clearance processes, track records, and maintain accurate reports for absenteeism and other front office activities.