Front Office Assistant

Education

· Bachelor’s degree in a business-related field

· Professional minimum qualifications, Such as CPA foundation level(part one), ACCA II,CCP II

· Computer literate.

Job Experience

· Minimum 2-year work experience in service industry.

Key Competencies – Skills/ Knowledge/ Aptitude

· Excellent Communication skills

· Exceptional customer service.

· Self-motivated and ability to work under pressure.

· Produce quality work, with accuracy and efficiency.

· Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.

· Liaise with companies who have direct accounts with the Hospital.

· Admitting, discharging and transferring both cash paying and credit patients.

· Ensuring all admissions are done correctly by properly coding to the relevant company.

· Make arrangements for transfer of patients with financial problems.

· Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.

· Ensure all patients files are kept safely

· Ensure that doctors bills are attached to the relevant patients files

· Produce admissions and discharges report.

· Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.

· Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.

· Ensure doctors and patients have all the relevant SHA forms and that they have filled and signed them properly.