Front Office Assistant

Education & Experience

• CPA Part 2 – Complete.
  
• Computer literate- good working knowledge of Ms Excel (Spreadsheets).
  
• Certificate of Attendance in Public relations
  
• Front Office Management
  
• Bachelor of Commerce or its equivalent
  
• One years working experience in relevant areas i.e. accounting and cashiering experience
  

Competencies

Technical & Behavioural competencies

• Data entry speed and office organisation skills
  
• Office management ability
  
• Ability to work under pressure
  
• Excellent command of both Written and Spoken English and Kiswahili
  
• Effective communication skills
  
• Honest
  
• Mature
  
• Ability to make quick decisions
  
• Well organised
  
• Competently use IT tools
  
• Leadership qualities
  
• Team player
  
• Well-mannered and presentable
  
• Customer Management skills
  
• Conflict management skills
  

• Receive, verify and receipt correctly funds as per the source documents.
  
• Proper patient identification to ensure services are rendered to bona fide corporate scheme beneficiaries.
  
• Validate corporate patient ensuring correct documentation is given and properly filled.
  
• Liaise with insurance companies regarding pre-authorization and admissions.
  
• Process patient admission liaising with the Nurse for bed allocation and admitting Doctor.
  
• Daily clearance of third party transactions before proceeding to dispatch Section.
  
• Efficient and effective utilization of available resources e.g. stationery & equipment to optimize output.
  
• Sending routine reports to relevant teams with regards to patients and business volumes in the section.
  
• Drop funds receipted onto the drop-in safe, when applicable.
  
• Bank all cash and cash equivalent collections with the chief cashier reconciled with system generated reports.
  
• Establish accurate, honest and positive relationship with internal and external customers projecting the Hospital positively.
  

Occasional duties:

• Internal Relationships: Nursing Services, Medical Services, Supply Chain, Legal,
  
• Internal Audit, Risk and Compliance, Strategy & Innovation and other user departments.
  
• External Relationships: Contractors, Service Providers, Vendors, External auditors,
  
• Tax Authorities.