Front Office Executive

Qualifications:

• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
  
• Certificate/diploma in medical records would be considered
  
• At least 1–2 years of experience in a hospital or healthcare front desk role
  

Skills & Competencies:

• Excellent communication and interpersonal ability
  
• Knowledge of healthcare billing systems and insurance processes
  
• Proficient in MS Office and/or patient management systems
  
• Strong attention to detail and excellent time management
  
• Ability to work under pressure
  
• High integrity and commitment to confidentiality of patient information
  
• Flexible schedule (ability to work shifts, nights, weekends if needed)
  

• Attend to all visitors coming to the hospital
  
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
  
• Greet and register patients in line with hospital protocols
  
• Facilitate patient flow by managing appointments and billing processes
  
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
  
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
  
• Guide patients to the appropriate departments or service areas
  
• Report daily billing summaries to the senior cashier or relevant department
  
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence