Full-time Consultant, Collections Expert

Requirements

• Bachelor’s or Master’s degree in Actuarial Science, Finance, Business or a related field
  

• At least 7 years managing collections for lending institutions
  

• Expertise in collections automation and digital recovery strategies
  

• Strong knowledge of regulatory requirements for debt collection
  

• Prior experience in providing consultancy and/or leadership in loan collections
  

• Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders
  

• Ability to collaborate effectively with cross-functional teams and external partners to achieve project objectives
  

• Evaluate existing collections strategy and identify potential areas for improvement
  

• Design and implement an effective collections strategy, leveraging industry best practices to deliver strong recovery rates and reduce delinquency
  

• Support development of machine learning models for automated collections and fraud detection
  

• Integrate digital tools, such as automated reminders, payment tracking and customer support systems with existing systems and processes
  

• Ensure collections and risk management frameworks comply with regulatory requirements and internal governance policies
  

• Come up with strategies to effectively work with external debt collectors and establish smooth transition with well-defined processes, clear roles, and efficient communication channels and monitoring of their performance
  

• Join the credit committee and offer insights based on weekly performance reviews to enhance the overall loan book performance
  

• Drive continuous improvement initiatives aimed at enhancing the overall credit experience for both customers and internal teams
  

• Enhance data collections and capture processes to support customer life-cycle management using real-time reports