Group DFS Operations Manager

Strategic Leadership

• Develop and implement strategies that aligns with the organizations short and long term goals and objectives.
  
• Oversee execution and planning of execution of operational excellence initiatives that ensure excellent and reliable customer experience of the Financial services to the customer.
  
• Build and lead high-performing teams across IT operations
  
• Foster a culture of innovation, continuous learning, continuous improvement and collaboration.
  
• Mentor and develop talent to drive IT Service Operations objectives.
  

Operations and IT management

· Oversee end-to-end IT operations, ensuring high availability, security, and scalability of PSP platforms.

· Collaborate with IT teams to optimize system performance and implement emerging technologies.

· Ensure seamless integration with banks, financial institutions and systems, and regulatory bodies.

· Ensure Operational efficiency through site reliability engineering and continuous improvement.

Regulatory, Risk & Compliance Oversight

• Ensure full compliance with Central Bank regulations, PCI-DSS, GDPR, AML, and other industry standards.
  
• Establish risk management frameworks and cybersecurity measures to safeguard transactions.
  
• Maintain strong relationships with regulatory bodies and ensure licensing requirements are met.
  
• Oversee the development and implementation of availability of systems and business continuity plans for availability of services.
  

Financial & Performance Management

• Identify cost-optimization opportunities and efficiency improvements in DFS applications and infrastructure.
  
• Monitor financial KPIs, budgeting, and cost optimization for profitability and value addition.
  
• Ensure accurate financial reporting and revenue forecasting.
  
• Develop strategies to optimize transaction processing costs and enhance efficiency.