Hardware Intern – IT

Qualifications

• B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
  
• Possess A+, N+ OR MCT/MCITP certification
  
• Hardware and Software troubleshooting skills
  

• Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
  
• Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
  
• Provide end user support, which involves sorting out computer hardware, software and network problems.
  
• Corrective and preventive maintenance on workstations and other IT equipment.
  
• Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
  
• Maintain an inventory of I.T. equipment under one’s jurisdiction.
  
• Network support in the form of installation and customization of network equipment.
  
• Perform network troubleshooting to isolate and diagnose common Printer & cabling problems
  
• Provide regular reports on various key aspects of application, network & system availability.
  
• Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-today administration.
  
• Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
  
• Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
  
• To perform any other duties as may be assigned by the head of department.