Head of Security Operations

Ensures the safety of guests, staff and property by leading all security operations, enforcing safety protocols, managing risks and ensuring compliance with regulations. The role supports a secure, welcoming environment that upholds the hotel's reputation and smooth operations.

Experience and Qualifications:

• Security/law enforcement background preferred.
  
• Diploma and professional security training required.
  
• Membership in PROASAK or similar bodies a plus.
  
• 5+ years as a Security Manager within a 4- or 5-star hotel, preferably with an international brand.
  
• Computer literate.
  

Skills and Competencies:

• Proven leadership in hotel security operations.
  
• Strong knowledge of hotel operations and security systems.
  
• Expertise in surveillance, vigilance and fire safety.
  
• Understanding of Health & Safety standards and emergency response.
  
• Computer proficiency (reports, presentations, emails).
  
• Analytical, critical thinking and investigative skills.
  
• Excellent written and verbal English communication.
  
• Effective team leadership and organizational abilities. Professionalism, integrity, confidentiality and a positive attitude.
  
• Flexibility to work varied hours and respond to emergencies.
  
• Observant and responsive to unusual situations.
  

• Develop and enforce security policies, systems and procedures. Oversee surveillance, access control and incident response.
  
• Coordinate with law enforcement and manage investigations.
  
• Conduct risk assessments and protect physical/IT assets.
  
• Lead, train, and manage the security team.
  
• Ensure adherence to health and safety regulations (OSHA 2007).
  
• Manage emergency protocols and conduct safety training.