Hostess

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
• Strong interpersonal and problem solving abilities
  
• Ability to work well under pressure in a fast paced environment
  
• Ability to work cohesively and collaboratively as part of a team
  

Main Duties:

Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
  
• Restaurant reservation procedures
  
• Daily house count, arrivals, departures, VIP’s o Scheduled in-house group activities, locations and times
  
• All department policies / service procedures
  
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
  
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
  
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
  
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
  
• Ensure that the hostess stand is cleaned and organized.
  
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
  
• Greet the guests at the entrance of the restaurant.
  
• Seat Guest accordingly to floor plan / being fair to each waiter.
  
• Show guests their table which has been designated to them
  
• Ensure that the guests are pleased with their table. • Present the open menu to the guest.
  
• Ensure that the tables are set to the best service of the guest.
  
• Anticipate heavy business times and organize procedures to handle waiting lines.
  
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  
• Maintain positive guest relations at all times.
  
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
  
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.