ICT Assistant - Systems Administrator

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field
  
• Knowledge of Windows and Linux system environments
  
• Understanding of server administration, networking and cybersecurity practices
  
• Understanding of operating systems, Linux and Microsoft
  
• Familiarity with enterprise applications such as LMS and ERP is an added advantage
  
• Strong analytical, communications and Customer support skills
  
• Ability to work in a busy university environment with minimal supervision
  

• Assist in the installation, configuration, and maintenance of server operating systems (Windows Server, Linux).
  
• Support the administration of user accounts, email systems, and directory services (e.g., Active Directory, LDAP).
  
• Monitor system performance, availability, and capacity, and troubleshoot system-related issues.
  
• Perform routine system backups, restore, and assist in disaster recovery and business continuity processes.
  
• Support the management of virtualization platforms and cloud-based services where applicable.
  
• Assist in applying system updates, patches, and security configurations in line with ICT policies.
  
• Provide technical support to academic staff, students, and administrative users on system-related issues.
  
• Maintain accurate documentation of system configurations, procedures, and asset inventories.
  
• Assist in implementing and maintaining cybersecurity controls to protect University systems and data.
  
• Support the deployment and maintenance of institutional systems such as ERP, LMS, library systems, and research platforms.
  
• Participate in ICT projects, system upgrades, and new technology deployments.
  
• Ensure compliance with University ICT policies, data protection laws, and information security standards.
  
• Perform any other duties as assigned by the supervisor