ICT Officer

Qualifications & Experience

Academic & Professional Requirements

For appointment to this position, a candidate must have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• Professional certifications (e.g., CCNA, CompTIA A+, Microsoft Certified IT Professional, CISSP) are an added advantage.
  
• Minimum of 3 years of experience in ICT support, preferably in a financial institution (Sacco, bank, or fintech).
  
• Hands-on experience with:
  
• Core banking systems (e.g., Temenos T24, BankSacco, Oracle Flexcube).
  
• Network administration (TCP/IP, Active Directory, VPN).
  
• Database management (MySQL, MSSQL).
  
• Cybersecurity tools and practices.
  

Key Competencies & Skills

• Strong troubleshooting and problem-solving skills.
  
• Knowledge of scripting (Python, PowerShell) and automation.
  
• Excellent communication and interpersonal skills.
  
• Ability to work under pressure and meet deadlines.
  
• Familiarity with Kenyan ICT regulations (e.g., Communications Authority guidelines).
  

1. ICT Systems Management & Maintenance
   

• Install, configure, and maintain hardware (computers, servers, printers, etc.) and software (operating systems, applications, databases).
  
• Monitor and troubleshoot network performance (LAN/WAN, Wi-Fi, VPN) to ensure uninterrupted connectivity.
  
• Perform regular system updates, patches, and backups to ensure optimal performance and data integrity.
  
• Manage and administer the Sacco’s core banking system, email servers, and other enterprise applications.
  

1. Technical Support & User Training
   

• Provide first-line ICT support to staff, resolving hardware, software, and network issues promptly.
  
• Train staff on ICT systems, cybersecurity best practices, and new software applications.
  
• Maintain an ICT helpdesk system to log, track, and resolve technical issues efficiently.
  

1. Cybersecurity & Data Protection
   

• Implement and enforce ICT security policies, procedures, and controls to safeguard Sacco data.
  
• Monitor and defend against cyber threats (malware, phishing, hacking) through firewalls, antivirus, and intrusion detection systems.
  
• Ensure compliance with Kenya’s Data Protection Act (2019) and other relevant regulations.
  
• Conduct regular security audits and risk assessments to identify vulnerabilities.
  

1. Database & Software Management
   

• Administer and optimize databases (e.g., SQL, Oracle) to ensure data accuracy and availability.
  
• Support the integration of ICT systems with third-party platforms (mobile banking, payment gateways, USSD services).
  
• Assist in the customization and deployment of in-house or outsourced software solutions.
  

1. ICT Projects & Innovation
   

• Participate in the implementation of new ICT projects (e.g., cloud migration, digital banking solutions, ERP systems).
  
• Research and recommend emerging technologies to improve service delivery (e.g., AI, blockchain, automation).
  
• Collaborate with vendors and service providers to procure ICT equipment and services.
  

1. Reporting & Compliance
   

• Maintain an up-to-date ICT asset register and license management system.
  
• Prepare reports on system performance, incidents, and ICT expenditures.
  
• Ensure adherence to ICT policies, Sacco regulations, and industry standards (e.g., CBK guidelines).