ICT Support Assistant

Finlays is a subsidiary of the Swire Group, which is a diversified conglomerate headquartered in London. It is a leading independent business-to-business supplier of tea, coffee, and botanical solutions to beverage brand owners worldwide. The group has established itself as a reliable, responsible, innovative, and sustainable supplier with a deep knowledge and passion for its products.

We invite applications for the position of ICT Support Assistant at our Mombasa, Kenya, operations.

Job summary

The ICT Support Assistant provides technical assistance in the daily operations, maintenance, and support of the company’s ICT infrastructure. The role supports the System Administrator in ensuring network stability, system availability, data security, hardware maintenance, and user access to essential business systems.

Minimum requirements

• Diploma or Degree in Computer Science, Information Technology, or related field.

• Entry-level certifications such as CompTIA A+, Network+, or CCNA are desirable.

• 1–2 years of experience in an ICT support environment or internship in a similar setting.

• Basic knowledge of LAN/WAN networking concepts and Windows environments.

• Familiarity with backup tools, antivirus solutions, and Office 365 suite.

• Strong troubleshooting and interpersonal communication skills.

• Eagerness to learn, follow instructions, and work collaboratively.
  

• Help manage and troubleshoot network devices, including switches, routers, and firewalls (Cisco, FortiGate).

• Provide first-line support to users on hardware, software, and system access issues including ERP, Office 365 (Exchange, Teams, SharePoint, OneDrive), and statutory portals.

• Perform and document daily, weekly, monthly, quarterly, and annual infrastructure and system health checks.
  

• Monitor Helpdesk ticketing system; log, update, and escalate issues as required.

• Perform basic PC, laptop, printer, and peripheral setup and configuration.

• Assist with email configuration and Office 365 account setups.

• Conduct basic user training and awareness sessions on ICT systems and procedures.

• Ensure antivirus software and Windows patches are up to date across all user devices.

• Support maintenance of IP CCTV systems and biometric access control as needed.

• Maintain up-to-date ICT documentation, inventories, and configuration records.
  
  

HOW TO APPLY

If you meet the requirements of the position, please submit your application, including a detailed CV, your postal address, e-mail, and telephone contacts, current and expected remuneration, and names & addresses of three referees, to reach us not later than 07th September 2025.

Finlays is an equal opportunity employer.