Instructor – Digital Marketing and Digital Customer Service

Essential

• Bachelor’s degree in digital marketing, Marketing, Business Administration, Communications, Information Technology, or a related field.
  
• Minimum 3–5 years of hands-on professional experience in Digital Marketing and/or Customer Service.
  
• At least 2–3 years’ experience in facilitating training, coaching, mentoring, or teaching within Digital Marketing, Customer Service, Employability Skills, or related fields.
  
• Strong practical knowledge of Digital Marketing, including SEO/SEM, Google Ads, Google Analytics (GA4), social media marketing, email marketing, and content creation.
  
• Proficiency in Microsoft 365, Google Workspace, Zoom, Microsoft Teams, and Learning Management Systems (preferably Canvas LMS).
  
• Experience delivering engaging training in physical, virtual, or blended learning environments.
  
• Excellent communication, facilitation, coaching, and stakeholder management skills.
  
• Passion for youth empowerment and workforce development.
  
• Ability to travel frequently within Kenya to the counties.