IT INTERN - Nairobi (3-Months)

Closed for applications

Nairobi • Kenya

Job details

Location

Nairobi • Kenya

Contract Type

Description

Assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Key Responsibilities.

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Virtual desktop troubleshooting for remote staff.
Perform laptop, desktop, printer and hardware setup and configurations.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
Interacts with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware, software and related supplies.
Assesses functional needs to determine specifications for purchases.
Assists infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.

Job Requirements.

Undergraduate degree in a relevant field or CompTIA A+ Certification (or similar certification).
Preferred – Microsoft Certified Desktop Technician or similar certification.
Desired - ITIL Foundations v3 certification.

Experience in desktop support role in line with the Level I / II / III matrix provided below: Level I – 0.
Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
Solid working knowledge of current IT technologies across a wide variety of areas.
Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones.
Knowledge and skills specific to Microsoft Windows 10 and/or Google Chrome OS, Wi-Fi troubleshooting, Office365 Suite and/or Google Workspace, and basic networking and server fundamentals.

Shows strong teamwork & cooperation with technical and non-technical counterparts.
Demonstrates interpersonal skill & respect for others.
Fosters Innovation.
Result Oriented.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.