IT Systems & Support Officer

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, or related field.
  
• Minimum 8 years of proven working experience in IT support and system administration with 5years being at Supervisory Level.
  
• Strong knowledge of hardware, software, and networking.
  
• Familiarity with cybersecurity and data protection regulations.
  
• Excellent problem-solving and communication skills.
  
• Ability to work independently and collaboratively.
  
• Project management experience is an added advantage.
  

Technical Support

• Provide timely technical assistance to staff, resolving hardware and software issues.
  
• Troubleshoot and support end-users to ensure minimal downtime.
  

Network Administration

• Configure and maintain LAN/WAN networks.
  
• Monitor network performance and implement security measures.
  

Hardware & Software Management

• Install, upgrade, and maintain IT equipment and applications.
  
• Manage inventory and ensure regular system maintenance.
  
• Customize and maintain software to meet organizational needs.
  

Data Security

• Enforce data protection protocols and conduct regular backups.
  
• Ensure robust data recovery systems are in place.
  

System Administration

• Administer servers (file, email, database).
  
• Manage user accounts and access controls.
  

IT Policies & Procedures

• Review and update IT policies to align with industry standards.
  
• Promote staff awareness on IT security and best practices.
  

IT Infrastructure

• Oversee infrastructure upgrades including cabling and hardware.
  
• Recommend and implement technology improvements.
  

Security & Compliance

• Stay updated on cybersecurity threats and mitigation strategies.
  
• Ensure compliance with data protection laws and maintain accurate IT documentation.
  

Systems Development & Automation

• Automate paper-based workflows across departments (HR, Finance, Fleet, Dispatch, Training).
  
• Develop and maintain databases and digital tools.
  
• Collaborate with teams to translate needs into IT solutions.
  

Training & Capacity Building

• Train staff on new systems and digital tools.
  
• Create user manuals, SOPs, and support digital adoption.
  

Innovation & Continuous Improvement

• Explore emerging technologies and recommend cost-effective solutions.
  
• Identify opportunities for automation and improved efficiency.
  
• Align IT systems with organizational strategy.