Junior Business Systems & Odoo Support Analyst

Minimum Requirements and Competencies

• 0–2 years’ experience in IT support, ERP support, business analysis, systems support, operations support, or process improvement.
  
• Experience with Odoo is an advantage but not mandatory.
  
• Interest in business systems, workflow automation, ERP, reporting, and digital transformation.
  
• Strong computer literacy.
  
• Good Excel or Google Sheets skills.
  
• Ability to understand business processes and explain system issues clearly.
  
• Good written and verbal communication skills.
  
• Strong attention to detail.
  

Odoo User Support

• Provide first-level support to users on Odoo.
  
• Help users with login issues, access requests, basic errors, workflow questions, and system navigation.
  
• Log Odoo issues clearly and escalate complex problems to ICT, vendors, or senior team members.
  
• Follow up with users to ensure issues are resolved.
  
• Support departments using Odoo modules such as Sales, CRM, Invoicing, Procurement, Inventory, HR, Helpdesk, Projects, or Field Service.
  
• Maintain basic user records, access requests, and support logs.
  

Requirements & Process Documentation

• Meet users to understand system issues, process gaps, and improvement requests.
  
• Document business requirements in a clear and structured way.
  
• Prepare simple process maps, user stories, issue summaries, and change request notes.
  
• Help identify repeated manual work, duplicate processes, or areas where systems are not being used correctly.
  
• Support the team in translating business needs into system improvement requests.
  

UAT & Testing Support

• Assist with User Acceptance Testing for Odoo changes, reports, workflows, and new features.
  
• Prepare test cases under guidance from the senior team.
  
• Coordinate testing with users and collect feedback.
  
• Record bugs, issues, screenshots, and user comments.
  
• Track UAT sign-offs and unresolved items.
  
• Help ensure changes are tested before going live.
  

Internal Software Support

• Support users on other internal systems such as helpdesk software, forms, dashboards, workflow tools, reporting tools, and automation platforms.
  
• Help configure basic settings, forms, fields, categories, ticket queues, user access, and workflows under supervision.
  
• Support departments with basic troubleshooting and usage questions.
  
• Keep records of system requests, configuration changes, and user issues.
  

Helpdesk & Ticket Management

• Log, categories, assign, and track system support tickets.
  
• Monitor open issues and follow up with responsible teams.
  
• Ensure users receive timely updates on their requests.
  
• Identify recurring issues and flag them for permanent resolution.
  
• Help maintain a knowledge base of common issues and solutions.
  

Training & Change Management

• Support system rollouts, new features, and process changes.
  
• Prepare simple user guides, FAQs, screenshots, and training notes.
  
• Help train users on Odoo and other internal systems.
  
• Support departments during go-live and transition periods.
  
• Gather user feedback after training or system changes.
  

Data Quality & Reporting Support

• Help check data accuracy, completeness, and consistency in Odoo and other systems.
  
• Support departments in cleaning up duplicate, missing, or incorrect records.
  
• Assist with basic reports, dashboards, and data exports.
  
• Flag process non-compliance or poor system usage to the relevant manager