Lay Patient Navigator

Job Duties and Responsibilities

• Coordinate care for patients who are managed by multi-disciplinary teams to ensure actions are swiftly implemented
  
• Guide patients to and between different service points to reduce confusion and time wasted getting lost
  
• Monitor registration and waiting areas for congestion, provide patients with realistic wait-time expectations using the structured data available
  
• Serve as sources of real-time feedback to departmental heads and Quality Management before they require formal written complaints.
  
• Collect patient feedback across the institution
  

Applicants Qualifications, Experience, Competencies and Attributes

• Diploma or Degree in Business Administration or equivalent
  
• Discretion and sound judgment when handling sensitive conversations or escalating complaints
  
• Problem solving & Innovative approach to challenges