Manager Physical Security

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

• Lead physical security & crisis management – 25%
  
• Oversee security control room operations – 20%
  
• Manage outsourced security services & vendors – 20%
  
• Drive security intelligence & reporting – 15%
  
• Strengthen governance, training & stakeholder engagement – 10%
  
• Manage security budget & financial performance – 10%
  

MAIN ACTIVITIES

• Develop and implement a proactive physical security risk management framework.
  
• Lead emergency response coordination for incidents, crises, and high-risk events.
  
• Oversee guarding operations including deployment, training, and performance management of over 300 guards.
  
• Manage integrated security systems (CCTV, alarms, access control) ensuring reliability and compliance.
  
• Provide leadership of the 24/7 security control room and ensure incident resolution within SLAs.
  
• Establish and maintain escalation protocols and coordination with law enforcement and emergency services.
  
• Manage outsourced security vendors ensuring contract compliance, SLA adherence, and cost effectiveness.
  
• Participate in vendor selection, negotiations, and performance reviews.
  
• Lead investigations into fraud, theft, asset loss, and policy breaches.
  
• Develop and maintain security reports, dashboards, and risk indicators (KRIs, RCSA).
  
• Deliver security awareness training and act as SME on security matters.
  
• Drive continuous improvement through incident reviews and security audits.
  
• Develop and manage security budgets (CAPEX & OPEX) and identify cost optimization opportunities.
  

KEY RESULT AREAS (Perspective – Measurement Dimensions)

People

• Team leadership and staff development
  
• Employee engagement and retention
  
• Guard force effectiveness and readiness
  

Customer Focus

• Safety and security of staff and customers
  
• Service levels in incident response and crisis management
  

Business Systems & Infrastructure

• Reliability and uptime of security systems
  
• Compliance with policies, audit requirements, and regulations
  
• Effectiveness of control room operations and incident management
  
• Implementation of security projects and technology upgrades
  

Financial

• Security cost optimization and budget adherence
  
• Reduction in security-related losses
  
• Efficient vendor cost management