Manager/ Senior Manager- People Operations

People Operations & Compliance

• Manage end-to-end HR operations: contracts, onboarding, offboarding, payroll liaison, benefits administration, and employee records.
  
• Ensure 100% compliance with Kenyan labour laws, including the Employment Act (2007), Data Protection Act, OSHA, and NSSF/NHIF obligations.
  
• Own policy development, HR audits, and documentation to maintain zero material compliance risk.
  
• Digitise and maintain HR records using HRIS tools; build monthly People dashboards tracking headcount, turnover, engagement, and hiring velocity.
  

Talent Acquisition & Onboarding

• Lead high-volume recruiting across functions - from sourcing strategy to offer negotiation - with a target time-to-hire under 30 days.
  
• Own onboarding frameworks and 90-day integration plans that drive engagement and 95%+ completion rates.
  
• Build talent pipelines for critical and hard-to-fill roles in fintech, technology, and commercial operations.
  

Performance & Leadership Development

• Drive annual and mid-year performance cycles: calibration, feedback processes, MBO alignment, and development plans.
  
• Coach senior leaders on performance management, difficult conversations, and high-stakes people decisions.
  
• Implement leadership capability tools - including DISC and other frameworks - to improve team dynamics and management effectiveness.
  

Employee Relations

• Manage disciplinaries, grievances, restructures, and complex ER cases with fairness, speed, and legal rigour.
  
• Act as a trusted, confidential advisor to employees at all levels - balancing employee advocacy with business risk.
  

Organisational Design & Workforce Planning

• Partner with the Head of P&C, COO and Country Manager on org design, headcount planning, and team restructures that support 50%+ headcount growth.
  
• Build structures for scale: clear reporting lines, accountability frameworks, and role levelling architecture.