Medical Business Development Officer - Branches & Alternative Channels (First Assurance Kenya)

Education and Experience Required

• Bachelor’s degree in insurance or in related field.
  
• Relevant professional qualification in Insurance, - ACII, AIIK,
  
• Two (2) year relevant working experience.
  
• Additional qualifications in sales and marketing would be an added advantage.
  

Branch Support in Medical Business Acquisition

• Assist branches in growing the medical insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
  
• Support product training and capacity building for branch sales teams to enhance sales and service delivery.
  

Alternative Channels Development

• Support execution of growth strategies across affinity groups, online aggregators, and digital platforms in line with the medical division’s growth strategy.
  
• Identify potential partners and business opportunities in untapped or emerging distribution channels.
  
• Assist in designing and implementing tailored offerings for alternative channels to maximize revenue.
  
• Lead innovation and product development of medical retail solutions.
  

Partnership & Relationship Management

• Build and maintain professional relationships with partners, intermediaries & branch teams.
  
• Support partner and branch staff training in medical products to improve sales performance and ensure compliance with company policies.
  
• Conduct partner and branch engagement activities to enhance distribution, client acquisition, and retention.
  

Market & Channel Intelligence

• Gather insights on alternative channels and medical business trends, competitor activities, and customer preferences.
  
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels and branches.
  

Customer Experience

• Ensure high-quality client engagement across alternative channels and branch-supported medical business.
  
• Address channel or branch-related customer issues in coordination with relevant internal teams.
  
• Ensure high quality, compliant tender submissions to establish and maintain a healthy business pipeline.
  

Reports & Compliance

• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
  
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.