Mombasa | Customer Service Representative

Kenya | Customer Service Representative | Mombasa based

Responsibilities

• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
  

• Responding promptly to customer inquiries via phone and through emails and chats.
  

• Communicating with customers through various channels.
  

• Acknowledging and resolving customer complaints.
  

• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
  

• Keeping records of customer interactions, transactions, comments, and complaints.
  

• Communicating and coordinating with colleagues as necessary.
  

• Providing feedback on the efficiency of the customer service process.
  

• Ensuring customer satisfaction and providing professional customer support.
  

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  

• Managing database records, drafting status reports on customer service issues.
  

• Data entry and research as required to troubleshoot customer problems.
  

Requirements

• Minimum of 1 year experience in Customer Service
  

• Degree/Diploma in any related field
  

• C1 English and excellent grammar skills
  

• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
  

• Great people skills
  

• A sales-oriented approach
  

• Proactive personality and self-motivator
  

• Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
  

• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
  

• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  

• Should be flexible to work in shifts both day and night.