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Finlays Kenya
Only on FuzuCLOSEDCustomer Relations Officer
Mombasa, Kenya
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SAFARICOM
CLOSEDCustomer Experience Executive
Mombasa, Kenya
Closing: Sep 6, 2023
This position has expiredPublished: Aug 24, 2023 (2 months ago)
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Job Summary
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The Organization
Finlays is a leading independent business-to-business supplier of tea, coffee, and botanical solutions to beverage brand owners worldwide. The group has established itself as a reliable, responsible, innovative, and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group's success, and it lies at the heart of what Finlays does and stands for.
Finlays is a subsidiary of the Swire Group, which is a diversified conglomerate, headquartered in London. It controls a large range of wholly owned businesses across nine countries selling into more than 80 countries worldwide. Our powerful global network gives us exceptional reach and comprises; Tea Farms and Tea Processing Facilities, Trading, and Sales Offices, Manufacturing / Extraction Sites, Blending Facilities, Packing facilities, and Innovation Centres.
A customer relations officer position has arisen within James Finlay Mombasa Ltd, and we wish to recruit a professionally qualified, experienced, self-motivated, and dynamic individual with good communication and interpersonal skills to fill the position.
The Job
Reporting to the Assistant Manager - Logistics, the successful candidate will be expected to perform and implement best practices under the customer relation function putting in place control measures for efficiency and smooth flow of activities that would meet customer satisfaction.
Minimum Qualification and Experience
Must have at least a diploma in shipping / Freight Forwarding or an equivalent degree in a related field with 3 years of working experience.
Must have a certificate in ICMS training and an East Africa Freight Forwarding Practicing Certificate (EAFFPC) from KESRA.
Must be knowledgeable in ICMS, KENTRADE, KEPHIS IECS, and TEA BOARD IMIS SYSTEMS.
Must have good knowledge of logistics FUNCTION- clearing & forwarding; -ICMS, handling customer’s grievances/complaints.
Must have a proper understanding of import/export operations and Customs Security Bonds management.
Proficiency in MS and ERP software preferably Navision is an added advantage.
Must have the ability to meet strict deadlines.
Must be a team player, proactive, and hands-on person.
Responsibilities
The Organization
Finlays is a leading independent business-to-business supplier of tea, coffee, and botanical solutions to beverage brand owners worldwide. The group has established itself as a reliable, responsible, innovative, and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group's success, and it lies at the heart of what Finlays does and stands for.
Finlays is a subsidiary of the Swire Group, which is a diversified conglomerate, headquartered in London. It controls a large range of wholly owned businesses across nine countries selling into more than 80 countries worldwide. Our powerful global network gives us exceptional reach and comprises; Tea Farms and Tea Processing Facilities, Trading, and Sales Offices, Manufacturing / Extraction Sites, Blending Facilities, Packing facilities, and Innovation Centres.
A customer relations officer position has arisen within James Finlay Mombasa Ltd, and we wish to recruit a professionally qualified, experienced, self-motivated, and dynamic individual with good communication and interpersonal skills to fill the position.
The Job
Reporting to the Assistant Manager - Logistics, the successful candidate will be expected to perform and implement best practices under the customer relation function putting in place control measures for efficiency and smooth flow of activities that would meet customer satisfaction.
Minimum Qualification and Experience
Must have at least a diploma in shipping / Freight Forwarding or an equivalent degree in a related field with 3 years of working experience.
Must have a certificate in ICMS training and an East Africa Freight Forwarding Practicing Certificate (EAFFPC) from KESRA.
Must be knowledgeable in ICMS, KENTRADE, KEPHIS IECS, and TEA BOARD IMIS SYSTEMS.
Must have good knowledge of logistics FUNCTION- clearing & forwarding; -ICMS, handling customer’s grievances/complaints.
Must have a proper understanding of import/export operations and Customs Security Bonds management.
Proficiency in MS and ERP software preferably Navision is an added advantage.
Must have the ability to meet strict deadlines.
Must be a team player, proactive, and hands-on person.
Receipt of Shipping instructions (SI) from customers and correctly issuing/circulating internal SI’s as per approved sales contracts and Letters of Credit as appropriate.
Booking of export teas with nominated shipping lines and ensuring that shipping orders/booking confirmations and container release orders are collected and issued to the Operations team for container collection.
Check with the shipping line and port Operations team to ensure that handed-over containers are included in the loading list, and if not, inform the concerned to ensure no shutouts before the vessel sails.
Timely Submission of Verified Gross Mass (VGM) weight and shipping instructions to shipping lines, checking, confirmation, and approval of draft Bill of Ladings before originals are issued.
Accurate, timely, and correct processing of export documents as per shipping instructions requirements e.g., Phytosanitary, Port Health certificates, Certificates of Origin e.g., Comesa, GSP, EURO1, etc.
Timely dispatch (within 3 days of vessel sailing) of a correct full set of original documents to the customer and advising customer courier details. Also, tracking the documents to ensure they’re delivered and received by customers.
Sending weekly updates to customers on the position of the shipments, including both current stocks where necessary and those already shipped, by tracking/checking with the shipping line and advising customers.
Ensure that all Freight/shipping line invoices are in a timely manner approved and taken to finance for payment. Also, check to ensure invoiced freight rates match the quoted approved quote.
Provide professional advice to the management and clients on any discrepancies before, during, and after issuing shipping instructions.
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