Officer, Retail Recoveries

Knowledge, Skills and Experience required for this Role:

• 3 years’ experience in a Debt Recovery function with at least 1 year in managing EDMS and Retail accounts
  
• University degree in a Business-related field from a recognized institution.
  
• CPA/ACCA or relevant professional qualification.
  
• Excellent Communication and Negotiation skills.
  

Competencies Required for this Role

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
  
• Strong credit analytical, communication and negotiation skills and assertive.
  
• Passion for performance and ability to work under pressure.
  
• Key understanding of regulatory and legal environment
  
• Experience working with External Debt Managers
  

Strategy - 25%

• Ensure continuous new learning debt recovery techniques through trainings.
  
• Ensure implementation of debt recovery strategies within the unit.
  
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
  
• Ensure compliance with all controls, rules, policies, procedures, and regulations
  

Operations - 20%

• Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
  
• Manage the assigned Outsourced debt portfolio with a view of maximizing profitability for the Bank through constant engagement with EDMs.
  
• Regular review of the EDMs performance and recommend consequent action to maintain a low percentage of Portfolio at Risk.
  
• Maintain and prepare EDMs recovery records and/or reports as and when required and submit them to the Supervisor.
  
• Recommend restructures, settlements and write-offs on Non-Performing Outsourced Accounts to Management for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
  
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.
  

People Management - 30%

• Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
  
• Undertake any delegated activities as assigned by the Manager, Retail Recoveries or by the Director, Debt Recovery and Special Assets.
  
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department, where appropriate working with other areas of the Bank.
  

Compliance - 20%

• Ensure compliance with both internal and external regulatory requirements.
  
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
  
• Continuously reviewing Credit policies and procedures ensuring their compliance.
  

Other - 5%

• Safeguard and promote the bank’s image with the general public.