Operation Manager (Suyian_Ops Manager)

KEY OUTPUTS:

• Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence.
  

• Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards.
  

• Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods.
  

• Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards.
  

• Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings.
  

• Facilitate training sessions for direct reports and mentor team members for leadership growth.
  

• Relief Responsibilities:
  

• Oversee lodge operations during Lodge managers absences, ensuring consistency across departments.
  

• Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction.
  

• Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards.
  

• Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers.
  

• Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience.