Operations & Admin Manager, Emergency Cash (Remote)

What you’ll bring

• 4+ years of experience in operations, administration, or program delivery — ideally in humanitarian response, development, or technology-for-good settings.
  
• Strong organizational and project management skills — able to balance multiple priorities and manage complex logistics.
  
• Deep understanding of and commitment to procurement and financial principles, policies and procedures and a willingness to drive compliance.
  
• Proven ability to manage budgets, procurement, and compliance processes.
  
• Excellent follow-through and reliability; you anticipate needs and close loops effectively.
  
• Strong communication and coordination skills across cultures, teams, and geographies.
  
• Comfort working in ambiguity and creating structure for evolving systems.
  
• Bonus: familiarity with humanitarian response operations, donor compliance, or cross-functional program management.
  

Team Admin and Ops Management (50%)

• Manage core administrative processes for the EC team, including procurement, contracting, vendor management including payment, petty cash,and logistics support, and support response teams with administrative needs
  
• Develop, maintain and improve procedures and systems for operational documentation, financial tracking, procurement files, and compliance logs.
  
• Ensure all team and response operational and admin processes are aligned with global policies and procedures.
  
• Develop and maintain a centralized repository of templates, SOPs, decision memos, tools, and good practices for both team operations and response admin.
  

Response Launch & Implementation Surge (30%)

• Provide surge capacity during the earliest phases of crisis responses, acting as an additional operator supporting scoping, setup, and early implementation.
  
• Run or support the “back office” of a response launch, including procurement, vendor coordination, logistics, travel, and financial tracking.
  
• Configure and operationalize pre-built emergency cash tools and systems, troubleshooting operational gaps and escalating risks early.
  
• Maintain compliance with GD policies and operational standards throughout response activities.
  
• Capture lessons learned during responses and contribute inputs to post-response debriefs and product improvements.
  
• Support management of crisis response surge rosters, ensuring a systematic approach to deployments and fostering a learning mindset
  

EC Secretariat (20%)

• Support the Senior Product Manager maintaining up-to-date documentation across the EC Solutioning Team, including decision logs, planning tools, process documentation, and knowledge repositories.
  
• Support the Senior Product Manager with coordination of planning cycles, goal tracking, and team-wide communications.
  
• Coordinate EC retreats, onboarding processes, and team events to strengthen cohesion and alignment.